Safety comes first with us
We understand it can feel daunting to welcome someone into your home — or move into someone else's. That's why we build careful checks into every step of the process.
Identity verification
Every host and student verifies their identity with a valid ID before their profile becomes visible.
Manual listing checks
Our team reviews every new room for completeness and clarity before it goes live.
Messaging within the platform
Reach out via Buurkamer first. That way there's always a clear history, and we can help if something goes wrong.
Public reviews
After a stay ends, students and hosts can review each other — building trust for future matches.
Support that listens
Not sure about a conversation or situation? Our support team is happy to take a look and advise.
Clear agreements
We encourage hosts and students to put house rules and expectations in writing beforehand.
Noticed something concerning?
Trust your instincts. If a message, inquiry, or profile doesn't feel right, please report it directly to our support team via the contact page. We take every report seriously and respond within one business day.